This was an especially difficult outage in that it involved a combination of several factors. Teams began working around the clock to identify the source of the problem and get things back to normal.
This immediately became our highest priority.
On Thursday afternoon, October 28th, users began having trouble connecting with our platform. A key value at Roblox is “Respect the Community,” and in this case, we apologize for the inconvenience to our community. We are sorry for the length of time it took us to restore service. As most of the Roblox community is aware, we recently experienced an extended outage across our platform.
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